Shipping policy
DELIVERY & DISPATCH:
All orders placed before 3PM Monday-Friday will be dispatched the same day, excluding Bank Holidays.
Next day shipping only applies to orders placed Monday – Thursday before 3PM, orders placed after 3PM will be dispatched on Friday but won’t be delivered until Monday as Saturday is not a working day.
DELIVERY OPTIONS:
- Free Standard UK Mainland shipping on all orders (2-5 days)
- Royal Mail 1st Class UK Mainland Shipping £1 (2-3 days)
- Royal Mail Special Delivery Guaranteed by 1pm Mainland Delivery available on all wholesale orders (1 working day)
International Orders are shipped via Royal Mail. We aim to have international parcels delivered within 7 working days (excluding weekends) however we ask that you allow 20 working days due to potential customs delays. Accurate international shipping costs will be calculated at the checkout.
Please note: Your first order with SmellyClouds must be shipped to the matching billing address for security and fraud prevention reasons. After your first 3 orders have been placed you may then add additional shipping addresses. If you checkout using PayPal, we will always ship to the address verified by PayPal. If your address is not verified we may ask for further information. If we suspect fraud, your order may be cancelled and refunded to the original payment method.
If you have any questions regarding delivery & dispatch, please do contact us.